## Incident Management for Operations  ## Metadata - Author: - Full Title: Incident Management for Operations - Category: #books ## Highlights ### Foreword ### 1. Evaluating the Incident Response PROCESS - As we say in the fire department, “See you at the big one!” - Dispatch: The action of reaching out to a particular person representing a job function (database, network, storage, security, for example), team, or other group for the purpose of summoning a needed function to the incident. Dispatch is different than notification in that it is an order rather than a request. In the fire service, being dispatched is a directive to be followed like any other directive and is not a negotiation or considered to be optional. ### Preface - It is a fact that the future of computing promises more scale, more complexity, and certainly more change—all at greater and greater speed. It's also true that the odds increase every day that your organization will have a major technology incident, created internally or externally.